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Let Us Know

Customer:

Order#:

Delivery Date:

1. Were you greeted in a pleasant manner with helpful, knowledgeable staff each time you spoke with us by phone?

 Yes No

2. Rate your interaction with our relocation consultant with respect to his/her knowledge, professionalism, thoroughness, and overall attention to your needs.

 Outstanding Very Good Okay Not What I Expected

3. If your cartons were packed by one of our pack teams, did they:

a. Arrive Promptly and complete packing on schedule?

 Yes No

b. Have professional appearance and conduct?

 Yes No

c. Complete packing in a professional manner?

 Yes No

4. Rate your driver's overall performance for your move:

a. Professional appearance

 Outstanding Very Good Okay Not What I Expected

b. On Time Arrival

 Outstanding Very Good Okay Not What I Expected

c. Careful Handling of Your Belongings

 Outstanding Very Good Okay Not What I Expected

d. Timely Communication During Your Move

 Outstanding Very Good Okay Not What I Expected

e. If I moved again, I would want this driver and crew to handle my move.

 Outstanding Very Good Okay Not What I Expected

5. Will you recommend our service to others?

 Yes No

Comments: